Service design for business
Reason, Ben 1972-.
Service design for business: a practical guide to optimizing the customer experience /
Ben Reason, Lavrans Lv̜lie, Melvin Brand Flu
. - Hoboken : Wiley, 2016
. - xi, 189 p. ill. 23 cm.
978-1-118-98892-3
978-1-118-98892-3