TY  - BOOK
AU  - Futrell,Charles
TI  - Fundamentals of selling: customers for life through service
SN  - 0-07-283461-7
PY  - 2004///
CY  - Boston, Mass.
PB  - McGraw-Hill/Irwin
N1  - Бібліогр. : c. 587-591
ER  -