Hamilton, Cheryl.
Communicating for results: a guide for business and the professions /
Cheryl Hamilton with Cordell Parker 
. - 6th edition 
. - Belmont : Warsworth/Thomson Learning,  2001 
. - xiv, 498 p.  ill., tab.  23 cm. 
<br/><label>  ISBN: </label>0-534-56223-X