O'Hair, Dan.
Strategic communication in business and the professions /
Dan O’Hair, Gustav W. Friedrich, Lynda Dee Dixon 
. - 5th edition 
. - Boston : New York : Houghton Mifflin Company,  2005 
. - xviii, 462 p.  ill., tab.  25 cm. 
<br/><label>  ISBN: </label>0-618-43249-3