TY  - BOOK
AU  - Reason,Ben
AU  - Lv̜lie,Lavrans
AU  - Flu,Melvin Brand
TI  - Service design for business: a practical guide to optimizing the customer experience
SN  - 978-1-118-98892-3
PY  - 2016///
CY  - Hoboken
PB  - Wiley
ER  -