George, Stephen 1948-.
Total quality management: strategies and techniques proven at today's most successful companies /
Stephen George, Arnold Weimerskirch 
. - 2nd edition 
. - New York : John Wiley & Sons, Inc.,  1998 
. - xviii, 254 p.  tab., schem.  26 cm. 
 - (The portable MBA series )
<br/><label>  ISBN: </label>0-471-19174-4