| 000 | 00577nam a2200169 4500 | ||
|---|---|---|---|
| 001 | UA/LIB/BASE/288448890 | ||
| 005 | 20180123213755.0 | ||
| 020 | _a-13: 978-0-07-024817-5 | ||
| 020 | _a-10: 0-07-024817-6 | ||
| 040 |
_bukr _ePSBO |
||
| 041 | 0 | _aeng | |
| 090 |
_aHF5415.5 _b.G44 1999 _cHF5415.5 .G44 1999 |
||
| 100 | 1 | _aGee, Jeff | |
| 245 | 1 | 0 |
_aSuper service _bseven keys to delivering great customer service : even when you don’t feel like it : even when they don’t deserve it _cJeff Gee, Val Gee |
| 260 |
_aNew York _bMcGraw-Hill _c1999 |
||
| 300 |
_axi, 147 p. _bill., tab. _c23 cm |
||
| 700 | 1 | _aGee, Val | |
| 999 |
_c236205 _d236205 |
||