| 000 | 00593nam a2200181 4500 | ||
|---|---|---|---|
| 001 | UA/LIB/BASE/544010273 | ||
| 005 | 20180123231732.0 | ||
| 020 | _a978-1-118-98892-3 | ||
| 040 |
_bukr _ePSBO |
||
| 041 | 0 | _aeng | |
| 090 |
_aHF5415.5 _b.R43 2016 _cHF5415.5 .R43 2016 |
||
| 100 | 1 |
_aReason, Ben _d1972- |
|
| 245 | 1 | 0 |
_aService design for business _ba practical guide to optimizing the customer experience _cBen Reason, Lavrans Lv̜lie, Melvin Brand Flu |
| 260 |
_aHoboken _bWiley _c2016 |
||
| 300 |
_axi, 189 p. _bill. _c23 cm |
||
| 700 | 1 |
_aLv̜lie, Lavrans _d1969- |
|
| 700 | 1 |
_aFlu, Melvin Brand _d1966- |
|
| 964 | _a2017-03-28 | ||
| 999 |
_c291572 _d291572 |
||