Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans Lv̜lie, Melvin Brand Flu.
By: Reason, Ben.
Contributor(s): Lv̜lie, Lavrans | Flu, Melvin Brand.
Material type:
TextPublisher: Hoboken : Wiley, 2016. Description: xi, 189 p. ill. 23 cm.ISBN: 978-1-118-98892-3.
| Item type | Current library | Call number | Materials specified | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|---|
| Книга | Читальний зал 3 | HF5415.5 .R43 2016 (Browse shelf(Opens below)) | I | E200471213206426892B0113 | Available | 2068125 |
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